News@Cisco: Contact Center Technology Brings Improved Customer Service, Business Benefits to Higher Education December 3, 2008 By Jenny Carless Brandeis University is putting fewer student callers on hold and Florida International University has been able to route fewer calls to voicemail, thanks to network-based contact centers that let them handle calls more ... Bitpipe: Solaris™ 10 Operating System Innovation Matters-Increase Business Efficiency and Lower Costs The Solaris OS is the strategic platform for today's demanding enterprise and is the only open operating system that has delivered proven results, running everything from mission-critical enterprise databases to high performance Web farms. Published by: Sun Microsystems, Inc. Bitpipe: VIRTUALIZED iSCSI SANS: Flexible, Scalable Enterprise Storage for Virtual Infrastructures This white paper describes a virtualized infrastructure that applies storage and server virtualization technologies to cost-effectively achieve a flexible, high-performance, dynamic IT infrastructure that is simple to manage and scale. Published by: Dell | EqualLogic Bitpipe: The Hidden Opportunity in Complying with the FACTA Red Flags Rule Read this whitepaper to understand how companies can comply with the Red Flags rule, a regulation aimed at combating the problem of identity theft, while setting a visibly higher standard for a secure and safe Internet experience for their customers. Published by: VeriSign, Inc Bitpipe: Managing Modern IP Networks: The Business Is the Network Read this white paper for a solution that utilizes the Performance Assurance Layer (PAL), allowing IT organizations to meet the demands of managing a modern IP network while enabling them to reach their business goals. Published by: NetScout Systems, Inc. Bitpipe: System I Security: What's the Right Amount? This learning guide shows you how to compromise between operating efficiency and data integrity by exposing new security attacks, offering password protection tips, and providing a checklist for your System i security plan. Published by: Bsafe Information Systems Bitpipe: How Software Development Organizations Can Improve Application Architecture to Drive Long Term Cost Savings This webcast will explain the growing role and value of application architecture in software development. Watch now for tips on how to ensure the integrity of application architecture in an agile and waterfall environment. Published by: Coverity, Inc. About: How to Add A Wireless Laptop to a Wired Home Network A member of our message board recently bought a new Wi-Fi laptop but wasn't sure about the best way to integrate it with their existing home network that uses a... About: A Base Station Identification Quiz Do you know what an outdoor wireless base station looks like? The chaps at The Register have developed a test of your ability to discern base stations from trees, pipes... Bitpipe: Hosted Solution Offers a Better Option for Medical Practice Management and Billing AdvancedMD's Web-based solution facilitated centralized management and deployment, and the use of AJAX programming techniques improved application responsiveness. Published by: Microsoft Corporation India Pvt Ltd Best NAS Drives for Home Network Storage Networking white papers 7000087: Security Vulnerability: DHOST Content-Length Header Heap Overflow 3733516: Consideration For New Installation Of Novell Open Workgroup Suite Small Business Edition 7001767: Troubleshooting data migrations with migfiles from NetWare 6.5 to OES 2 Linux 7001792: How to get a java thread dump on NetWare 7001791: Memory Leak in Tsafs.nlm with Caminosoft 7000980: Business Objects Enterprise Reporting fails with ZCC login as user source user 7001146: Tips on Preparing for 10.1 upgrade 7001782: ZCM 10.1.1 cumulative manual update zip file

About Computer Networking Get the latest headlines from the About.com Computer Networking GuideSite. View source archive --> Search this source --> ·How to Add A Wireless Laptop to a Wired Home Network A member of our message board recently bought a new Wi-Fi laptop but wasn't sure about the best way to integrate it with their existing home network that uses a... ·A Base Station Identification Quiz Do you know what an outdoor wireless base station looks like? Some chaps at The Register have developed a test of your ability to discern base stations from trees, pipes... ·Mesh Networking With 802.11s 802.11s is the developing IEEE standard for Wi-Fi based mesh networking. Unlike Wi-Fi networks that require a router (or other access point), a mesh network allows devices to connect... ·Best NAS Drives for Home Network Storage ·POLL: Have You Ever Had Your Network Equipment Stolen? Recently I've been seeing an increasing number of complaints about folks having their laptop, handheld, or other network gear stolen. Has this happened to you? Although some technology exists... ·What's Your MTU? 1454 May Be The Right Answer Recently I was troubleshooting someone's home network that used a PPPoE Internet connection. Certain Web pages (typically ones that serve streaming videos) would always hang while loading, no matter which... ·Why There Are Only 13 DNS Root Name Servers A reader recently inquired why the Internet Domain Name System (DNS) currently uses exactly 13 DNS servers (that happen to be named 'A', 'B', 'C', ... up to 'M') at... ·What Is Back to My Mac (BTTM)? "Back to My Mac" is a remote desktop access feature of Apple computers running Mac OS X 10.5 (Leopard) or newer. Back to My Mac allows you to connect to... ·TCP and UDP Port Numbers for Xbox Live If you use a router and play Internet games over Xbox Live, you may experience some difficulty in maintaining connections. Several different factors can cause this, including outdated router firmware.The... ·IBM Tries to Revive Interest in BPL While many factors suggest BPL (Broadband over Power Line) will never become a popular networking technology, the need to provide high-speed Internet to everyone in rural areas remains. This week,...

Network Computing Centerfold Network Computing summaries and links to features, reviews, workshops, sneak previews, columns, and the like. View source archive --> Search this source --> ·Video Conferencing Resuscitates Hospitals' Interpreter Services With 60 percent to 70 percent of its patients speaking little or no English, three hospitals pool their interpreters through a VoIP/video conferencing link to improve patient care and boost overall efficiency. ·Multimedia Rocks Virgin Entertainment Group's WAN After a close call with its VoIP traffic at its Times Square location, Virgin is now upgrading the 3 Mbps MultiProtocol Label Switching (MPLS) WAN link at headquarters to 10 Mbps and preparing to add more bandwidth-heavy applications to its MPLS WAN. ·Centerfold: Extreme Makeover: Virtual Building Edition Major commercial contractor Webcor Builders is paving the way to virtual building, the next generation of construction technology where every detail of a project is modeled and mapped out virtually before hitting the job site. But adding those heavy files meant major expansions to the company's WAN, SAN and e-mail archiving architectures. ·Centerfold: Civil Engineering Firm "White Lists" Vulnerable Apps It's a conservative and labor-intensive way to ward off zero-day attacks, but Patton Harris Rust & Associates decided to go with "white listing" applications each of its users can run. We profile PHR&A's security strategy and the lessons learned in deployingit. ·Fiber Lets City Go Multimedia Santa Monica's private CWDM fiber network has paved the way for new traffic-management and videoconferencing apps as well as free public Wi-Fi. Find out how this city is leveraging its fiber infrastructure and tackling roadblocks. ·Olympic IT Team Seeks Gold Security Standard The IT security team for the 2006 Winter Olympics learned from the previous Games that they need to filter and correlate their network alarms with more specificity--and that the insider threat is greater than they imagined. ·Silicon Valley Hospital's RX for Business Continuity El Camino Hospital is rolling out an aggressive disaster-recovery strategy with its new backup site in Southern California and a new hospital infrastructure that's seismic-tolerant. ·Guitar Center's Dual WANs Keep Traffic in Tune The music equipment retailer, which runs its point-of-sale and inventory traffic on a vintage frame relay WAN, has added a pilot IP VPN with hopes of phasing out the frame relay WAN altogether. ·Calpine Corp. Powers Up Data Logging The power company's infrastructure engineering manager shares his experiences on how the company set up its logging system and how it handles the massive amounts of data. ·Concrete Company Trades Travel for Web Meetings Tindall Corp. needed to reduce travel time and expenses while still encouraging employee collaboration. The solution: Web conferencing, which promises to save the company tons.

Network Computing Columns Network Computing summaries and links to features, reviews, workshops, sneak previews, columns, and the like. View source archive --> Search this source --> ·Channel Change Clarification Tom Zeller contends, "It's true that a set of APs using a particular channel appear as a single AP to the client. However, another set of APs in the same area can be configured to use a different channel." ·Hidden Features; Disaster Plans Albert Dewey contends, "Too many people are misled into thinking the XML approach to using AJAX is how things must be done." ·2006 Best of Interop Awards Our panel of experts evaluated a bevy of products, then chose the best from seven categories including infrastructure, network software and services, and security. Check out this year's honorees as well as the Best Start-Up Product and the Grand Prize winner. ·Daily Spin: After the Fox Firefox fans may walk around with rose-colored glasses, but the truth is that their browser of choice is no more safer or reliable than that one coming out of Mordor -- er Redmond. ·Absentee Lists; Writing Praise Jeremy Harrington asks, "Why should I waste time comparing a product's features with its competitors' if the company that produced it has as good as told the IT community it won't hold up?" ·Reality IT: Quelling The Boss' Open-Source Fears Executives may not realize it, but today's enterprises run open-source software throughout the network. When they do find out, it usually leaves them in need of reassurance. ·The Right Tool Pamela Rasey contends, "Although who is ultimately accountable for network design and coverage isn't clearly delineated at many companies, there are tools that can make the design and commissioning of these networks easier." ·The Art of IT: Baby, I'm Back! Network Computing's new editor in chief is no stranger -- Art Wittmann returns to the NWC family and shares his grand plans. ·Get Online: Welcome to the New NetworkComputing.com NWC's technology editors -- all IT professionals with real-world work experience -- drive our revamped Web site. Read about some of our big changes. ·Dispatches From India We join a group of IT professionals in India as they meet with remote infrastructure-management firms such as HCL to examine offshore outsourcing opportunities.

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